Role

Product Support Engineer

MX, Mexico City

  • Permanent
  • Digital
  • Product & Engineering
At Efficio, we're not just a consulting firm; we're a team of dedicated experts committed to transforming procurement and supply chain functions. Our mission is to drive sustainable, measurable value for our clients through innovative solutions and deep industry insights. Join us and be part of a dynamic environment where your skills and ideas make a real impact.

Efficio is the world’s largest specialist procurement and supply chain consultancy, with offices across Europe, North America, and the Middle East. We’re a diverse team of over 1,000 individuals, representing more than 60 different nationalities and speaking 40+ languages – and we’re continuing to grow rapidly!

We are recruiting for our new Mexico City Office where you'll be joining a new team. Consultants based in Mexico City will support clients in North America with opportunity to travel globally. Our consultants provide flexible support to clients whether it is a rapid assessment, short term savings realisation or embedding in a long-term partnership to deliver lasting and measurable value to clients. 

Efficio’s Product Service and Development function builds and delivers a range of dynamic cloud applications to a portfolio of cross-industry clients, complementing the core procurement and supply chain consultancy business. Successful applicants will join a growing team of technology consultants, solution architects, software engineers, testers, data visualisation experts and technical & customer support staff – all working to build cutting edge applications to solve complex procurement and business problems for our client base. 

This is a role in our Product & Engineering Global Support team. We are currently seeking a new team member to assist in supporting users and customers by resolving issues, triaging feature requests, and providing general problem-solving assistance. Occasional travel to UK offices for training may be required.

What will you be doing?

  • Technical Support: Provide first-line support for users experiencing technical issues with our products. Diagnose and troubleshoot software problems. 
  • Customer Interaction: Respond to customer inquiries via our Support Helpdesk in a timely and professional manner. 
  • Documentation: Create and update knowledge base articles, technical documentation, and support guides to assist users and team members. 
  • Collaboration: Work closely with the engineering and development teams to escalate and resolve complex issues. 
  • Feedback: Gather customer feedback and relay it to the product development team to contribute to product improvement. 
  • Training: Participate in training sessions to continuously improve technical skills and product knowledge. 
  • Presentation Materials: Develop presentation slides and other materials to support training sessions and internal communications. 
  • Excellent communication skills (written and verbal) 
  • Good observation and problem-solving skills 
  • A can-do attitude and ability to adapt in a dynamic environment 
  • Working knowledge of Microsoft Excel, PowerPoint, Word etc 
  • A passion for customer service and success 
  • Working knowledge of the following:  SQL; Jira; Microsoft 360 (e.g. Excel, Word, PowerPoint) 
  • Software support experience is ideal but not essential

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